{"id":37229,"date":"2023-09-06T15:21:24","date_gmt":"2023-09-06T13:21:24","guid":{"rendered":"https:\/\/villa-seligmann.de\/faq\/"},"modified":"2026-03-03T16:04:13","modified_gmt":"2026-03-03T15:04:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/villa-seligmann.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h1>Frequently asked questions<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>Arrival and visit<\/h3>\n<p>[\/vc_column_text][vc_toggle title=&#8221;What is the best way to get to Villa Seligmann?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]The number of parking spaces along the Eilenriede is limited. The Villa Seligmann is easily accessible by public transport. You can find a link to bus and train <a href=\"http:\/\/villa-seligmann.de\/anreise\/\">here<\/a>.[\/vc_toggle][vc_toggle title=&#8221;Is Villa Seligmann accessible without barriers?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Unfortunately no. Barrier-free access is possible at our garden events; only the washrooms require four steps to be climbed. For indoor events, we are happy to assist as much as we can. The exhibition rooms on the upper floor are accessible only by stairs.[\/vc_toggle][vc_toggle title=&#8221;When can I visit the Villa Seligmann?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Villa Seligmann is open only for events. You can find out about these dates via our <a href=\"http:\/\/villa-seligmann.de\/produkt-kategorie\/veranstaltungen\/\">calendar of events<\/a>. Admission is usually one hour before the event begins. You are also welcome to visit the house during this time.<br \/>\nIn addition, Villa Seligmann is currently open for guided tours of the <a href=\"https:\/\/villa-seligmann.de\/en\/product\/new-exhibition-faces-and-stories\/\" target=\"_blank\" rel=\"noopener\">exhibitions<\/a> on Mondays and Wednesdays between 10 a.m. and 5 p.m. without prior reservation.<br \/>\nWe also offer guided tours for private groups outside of the event calendar.  Please contact us directly at 0511-844887-200.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>Ticketing<\/h3>\n<p>[\/vc_column_text][vc_toggle title=&#8221;How can I get information about the events?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]You can find all the latest information about our events in our <a href=\"http:\/\/villa-seligmann.de\/produkt-kategorie\/veranstaltungen\/\">events calendar<\/a> on our website. A printed program is no longer published for sustainability reasons.[\/vc_toggle][vc_toggle title=&#8221;How can I book events at Villa Seligmann?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]You can conveniently book events directly via our <a href=\"http:\/\/villa-seligmann.de\/produkt-kategorie\/veranstaltungen\/\">webshop<\/a>. You can also book several events at once via the shopping cart. If you have any questions about the booking process, you can also contact us by phone at 0511-844887-200.[\/vc_toggle][vc_toggle title=&#8221;How can I pay?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]You can pay via PayPal or bank transfer. Once the amount is received, you will receive your electronic ticket with your QR code.[\/vc_toggle][vc_toggle title=&#8221;Who is eligible for the reduced ticket price?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Discounts apply to students, holders of the HannoverAktivPass and those with a &#8220;severely disabled&#8221;-pass. Please have your proof ready.[\/vc_toggle][vc_toggle title=&#8221;How does &quot;Print-at home&quot; work?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]You can print out your ticket at home or show your QR code on your mobile device at the entrance, completely paperless.[\/vc_toggle][vc_toggle title=&#8221;Is there still the possibility not to book via the WebShop?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]We will of course continue to offer you this service. In this case, your paper ticket will be back in your name at the box office.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"font-weight: 400;\">Ordering media and vouchers<\/h3>\n<p>[\/vc_column_text][vc_toggle title=&#8221;How can I order a book\/CD?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]You place the desired item in the shopping cart. The flat-rate shipping fee is 3 euros. Shipping is handled by our office. We will try to arrange shipment as soon as possible. Please note that shipments may take a few days.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>Membership and promotion<\/h3>\n<p>[\/vc_column_text][vc_toggle title=&#8221;How can I support the Villa Seligmann?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]You can support the work of the Villa Seligmann with a <a href=\"http:\/\/villa-seligmann.de\/organisation\/spenden\/\">donation<\/a>. The events are financially supported by the <a href=\"http:\/\/villa-seligmann.de\/organisation\/stiftung\/\">Siegmund Seligmann Gesellschaft e.V..<\/a> <a href=\"http:\/\/villa-seligmann.de\/organisation\/mitglied-werden\/\">Membership<\/a> is possible for both private individuals and legal entities. The <a href=\"http:\/\/villa-seligmann.de\/organisation\/freunde\/\">Friends of Villa Seligmann e.V.<\/a> actively support events. Feel free to contact us at <a href=\"mailto:info@villa-seligmann.de\">info@villa-seligmann.de<\/a>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Frequently asked questions [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Arrival and visit [\/vc_column_text][vc_toggle title=&#8221;What is the best way to get to Villa Seligmann?&#8221; custom_font_container=&#8221;tag:h4|text_align:left|color:%23000000&#8243; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]The number of parking spaces along the Eilenriede is limited. The Villa Seligmann is easily accessible by public transport. You can find a link to bus and train here.[\/vc_toggle][vc_toggle title=&#8221;Is Villa Seligmann accessible<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37229","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Villa Seligmann<\/title>\n<meta name=\"description\" content=\"Frequently asked questions about Villa Seligmann, event operations and ticket bookings\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/villa-seligmann.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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